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Ticket Policy

Reservation Terms and Agreements


Requests for exchanges will be honored, subject to these conditions:

  • Exchanges are subject to seating availability and capacity restrictions.
  • If exchanging to a train with different pricing, the guest may be entitled to a partial refund or may be required to pay the difference in price.
  • Exchange requests MUST be received at least two (2) business days prior to your originally scheduled train.
  • Refunds/exchanges are not available due to guests arriving late/missing the train/driving to the wrong station.

You may email us at to request an exchange.


Black River & Western Railroad has implemented a flexible cancellation/refund policy. Tickets are subject to a temporary policy entitling guests to cancel their tickets and receive a full refund for any reason BEFORE their train operates.

Cancellation/refund requests MUST be received prior to your train’s scheduled departure. You may email us at to request a cancellation/refund.

Train Cancellations

Most trains and events operate rain/snow or shine. Trains are typically only cancelled due to an official state of emergency, governor’s orders, or unforeseen mechanical issues.

In the event of a train cancellation:

  • Cancellation announcements are posted on our Facebook page and the home page of our website
  • Cancellation notices are posted as early as possible, and with at least two hours notice before a train’s scheduled departure.
  • Impacted guests will be refunded within five (5) business days. Refund confirmation will be sent via email.