Exchanges
Requests for exchanges will be honored, subject to these conditions:
- Exchanges are subject to seating availability and capacity restrictions.
- If exchanging to a train with different pricing, the guest may be entitled to a partial refund or may
be required to pay the difference in price.
You may email us at info@blackriverrailroad.com to request an exchange.
Cancellations/Refunds
- Tickets are refundable up to 72 hours before departure. To change or cancel your reservation, use the link in your confirmation email which is active up to 72 hours before your scheduled departure or send a request to info@blackriverrailroad.com. After 72 hours before departure, tickets are nonrefundable.
- Within 72 hours of departure, tickets are not refundable but may be exchanged for a different date or time (plus any applicable fare differences) if availability exists. Please send an email to info@blackriverrailroad.com or call our main number: 908-782-6622.
- After the train departs, there will be no refund of tickets. There are no refunds for missed trains. Plan to arrive 20 minutes before departure and use the address stated in your confirmation email.
Train Cancellations
Most trains and events operate rain/snow or shine. Trains are typically only cancelled due to an official state of emergency, governor’s orders, or unforeseen mechanical issues.
In the event of a train cancellation:
- Cancellation announcements are posted on our Facebook page and the home page of our website www.blackriverrailroad.com.
- Cancellation notices are posted as early as possible, and with at least two hours notice before a train’s scheduled departure.
- Impacted guests will be refunded within five (5) business days. Refund confirmation will be sent via email.
