Exchanges and Refunds
NEW POLICY AS OF 2025: Tickets are refundable up to 72 hours before departure.
- To change or cancel your reservation, you may use the link in your confirmation email, which is active up to 72 hours before your scheduled departure.
- Within 72 hours of departure, tickets may be exchanged for a different date or time (plus any applicable fare differences) if availability exists. Please send an email to info@blackriverrailroad.com or call our main number: 908-782-6622.
- After the train departs, there will be no refund of tickets. There are no refunds for missed trains. Plan to arrive 20 minutes before departure and use the address in your confirmation email.
Train Cancellations
Most trains and events operate rain/snow or shine. Trains are typically only cancelled due to an official state of emergency, governor’s orders, or unforeseen mechanical issues.
In the event of a train cancellation:
- Cancellation announcements are posted on our Facebook page and the home page of our website www.blackriverrailroad.com.
- Cancellation notices are posted as early as possible, and with at least two hours notice before a train’s scheduled departure.
- Impacted guests will be refunded within five (5) business days. Refund confirmation will be sent via email.