Ticket Policy

please read prior to purchasing train tickets

Ticketing Policy

Exchanges

Requests for exchanges will be honored, subject to these conditions:

Exchanges are subject to seating availability and capacity restrictions.
If exchanging to a train with different pricing, the guest may be entitled to a partial refund or may be required to pay the difference in price.
Exchange requests MUST be received at least two (2) business days prior to your originally scheduled train.
Refunds / exchanges are not available due to guests arriving late / missing the train / driving to the wrong station.
Contact info@blackriverrailroad.com to request an exchange.

Cancellations / Refunds

As a result of the ongoing COVID-19 situation, BR&W has temporarily implemented a flexible cancellation / refund policy. Any tickets purchased in 2022 are subject to a temporary policy entitling guests to cancel their tickets and receive a full refund for any reason BEFORE their train operates.
Cancellation / refund requests MUST be received prior to your train’s scheduled departure. Contact info@blackriverrailroad.com to request a cancellation / refund.

Train Cancellations

Most trains and events operate rain / snow or shine. Trains are typically only cancelled due to an official state of emergency, Governor’s orders, or unforeseen mechanical issues.

In the event of a train cancellation

Cancellation announcements are posted on our Facebook page and the home page of our website www.blackriverrailroad.com.
Cancellation notices are posted as early as possible, and with at least two hours notice before a train’s scheduled departure.
Impacted guests will be refunded within five (5) business days. Refund confirmation will be sent via email.