Ticket Policy

Requests for exchanges will be honored, subject to these conditions:

• Exchanges are subject to seating availability and capacity restrictions.
• If exchanging to a train with different pricing, the guest may be entitled to a partial refund or may be required to pay the difference in price.
• Exchange requests MUST be received at least two (2) business days prior to your originally scheduled train.
• Refunds/exchanges are not available due to guests arriving late/missing the train/driving to the wrong station.

You may email us at [email protected] to request an exchange.

Black River & Western Railroad has implemented a flexible cancellation/refund policy. Tickets are subject to a temporary policy entitling guests to cancel their tickets and receive a full refund for any reason BEFORE their train operates.

Cancellation/refund requests MUST be received prior to your train’s scheduled departure. You may email us at [email protected] to request a cancellation/refund.

Most trains and events operate rain/snow or shine. Trains are typically only cancelled due to an official state of emergency, governor’s orders, or unforeseen mechanical issues.

In the event of a train cancellation:

• Cancellation announcements are posted on our Facebook page and the home page of our website www.blackriverrailroad.com.
• Cancellation notices are posted as early as possible, and with at least two hours notice before a train’s scheduled departure.
• Impacted guests will be refunded within five (5) business days. Refund confirmation will be sent via email.