

Ticket Policy
please read prior to purchasing train tickets
Questions? Contact us at info@blackriverrailroad.com
Ticketing Policy
Don't forget to review our COVID-19 policy.
Exchanges
Requests for exchanges will be honored, subject to these conditions:
-
Exchanges are subject to seating availability and capacity restrictions.
-
If exchanging to a train with different pricing, the guest may be entitled to a partial refund or may be required to pay the difference in price.
-
Exchange requests MUST be received at least two (2) business days prior to your originally scheduled train.
-
Refunds / exchanges are not available due to guests arriving late / missing the train / driving to the wrong station.
-
Contact info@blackriverrailroad.com to request an exchange.
Cancellations / Refunds
-
As a result of the ongoing COVID-19 situation, BR&W has temporarily implemented a flexible cancellation / refund policy. Any tickets purchased in 2022 are subject to a temporary policy entitling guests to cancel their tickets and receive a full refund for any reason BEFORE their train operates.
-
Cancellation / refund requests MUST be received prior to your train’s scheduled departure. Contact info@blackriverrailroad.com to request a cancellation / refund.
Train Cancellations
-
Most trains and events operate rain / snow or shine. Trains are typically only cancelled due to an official state of emergency, Governor’s orders, or unforeseen mechanical issues.
In the event of a train cancellation
-
Cancellation announcements are posted on our Facebook page and the home page of our website www.blackriverrailroad.com.
-
Cancellation notices are posted as early as possible, and with at least two hours notice before a train’s scheduled departure.
-
Impacted guests will be refunded within five (5) business days. Refund confirmation will be sent via email.