Ticket Policy

please read prior to purchasing train tickets

Questions? Contact us at info@blackriverrailroad.com

Exchanges & Refunds

Requests for exchanges are subject to these restrictions:

  • Orders are final and may not be cancelled / refunded.

  • Exchanges are subject to seating availability.

  • The charge for exchanges is $2 per ticket. If exchanging to a train with different pricing, there may be additional payment required or a partial refund issued.

  • Exchange requests MUST be received at least three business days prior to your scheduled excursion.

  • BR&W reserves the right to deny exchange requests for any reason at its sole discretion.

  • Refunds are issued ONLY if BR&W cancels your train. 

  • Refunds are NOT available if you miss the train or drive to the wrong station or railroad.

Train Cancellations

Most trains and events operate rain / snow or shine. Trains are typically only cancelled due to an official state of emergency or unforeseen mechanical issues.

 

In the event of a cancellation:

  • We post cancellation announcements on our Facebook page and the home page of this website www.blackriverrailroad.com.

  • Cancellation notices will be posted as early as possible, and with at least two hours notice before a train's scheduled departure.

  • All impacted guests will be refunded within 5 business days. Refund confirmation will be sent via email.​

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