BR&W Gift Shop Policies

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Order Fulfillment

We fulfill orders every Saturday. The cutoff for guaranteed Saturday shipping is 11:59 PM on Friday. This means if you place your order any time Saturday morning through Friday evening, it will be dropped off at the post office for shipping on Saturday morning. Please consider this policy when placing your order. 

Why Saturday? 

Due to the ongoing COVID-19 situation and the limited nature of our staff resources, this is the best way for us to ensure all orders are handled in a consistent and predictable manner.

Returns

Returns may be accepted subject to the following terms:

  • Returns require prior approval from our staff. Contact us at retail@blackriverrailroad.com and let us know about the problem. We're always happy to help in any way possible.

  • Merchandise is in like-new condition, with any tags / labels still attached, packaging intact, etc.

  • Return shipping is at buyer's expense. 

  • Returns are processed on Saturdays. 

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